fb011 Privacy Policy

1. Introduction

1.1 fb011 is committed to protecting the privacy and security of all players who use our Platform. This Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable PAGCOR data governance requirements.

1.2 This Policy applies to all personal information collected through the fb011 Platform, including information provided during account registration, identity verification (KYC), deposits and withdrawals, customer support interactions, and general use of the Platform.

1.3 By registering an account or continuing to use fb011, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Data We Collect

fb011 collects the following categories of personal information:

2.1 Registration & Identity Data

• Full legal name, date of birth, and nationality
• Email address and mobile number
• Username and encrypted password
• Residential address (city, province, postal code)

2.2 Identity Verification (KYC) Data

• Government-issued identification (e.g., Philippine passport, SSS ID, PhilSys ID, driver's license)
• Proof of address documents
• Selfie or facial verification image (where required)
• Source of funds documentation (where required by AML regulations)

2.3 Financial Data

• GCash or PayMaya/Maya account reference (tokenized, not full credentials)
• Bank account details for withdrawal processing (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank)
• Transaction history, deposit and withdrawal records

2.4 Usage & Technical Data

• IP address, device type, browser type, and operating system
• Pages visited, games played, session duration, and click-stream data
• Geolocation data (city/region level, derived from IP address)
• Cookies and similar tracking technologies (see Section 6)

2.5 Communications Data

• Customer support chat logs and email correspondence
• Survey responses and feedback submissions
• Promotional opt-in preferences

3. How We Use Your Data

fb011 uses your personal information for the following purposes:

• Account Management: To create, maintain, and secure your fb011 account, and to verify your identity in accordance with KYC requirements.
• Service Delivery: To process deposits and withdrawals, provide access to games, and deliver the core features of the fb011 Platform.
• Regulatory Compliance: To comply with PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws and regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming patterns and enforce responsible gaming tools such as deposit limits and self-exclusion, in compliance with PAGCOR requirements.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the fb011 Platform.
• Marketing Communications: To send you promotional offers, bonuses, and updates about fb011 — only where you have provided consent or where permitted by applicable law. You may opt out at any time.

4. Legal Basis for Processing

4.1 fb011 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to upon registration.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations and the AMLA.
• Legitimate Interests: Processing is necessary for fraud prevention, platform security, and improving our services, where such interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5. Data Sharing & Disclosure

5.1 fb011 does not sell, rent, or trade your personal information to third-party marketers under any circumstances.

5.2 We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya/Maya, and partner banks, solely to process your financial transactions.
• KYC & Identity Verification Providers: Third-party identity verification services engaged to assist with KYC compliance.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where required by law or regulatory mandate.
• Technology & Infrastructure Providers: Cloud hosting, cybersecurity, and analytics service providers who process data on our behalf under strict data processing agreements.
• Legal & Professional Advisors: Lawyers, auditors, and compliance consultants, where necessary to protect fb011's legal rights or comply with legal obligations.

5.3 All third parties with whom fb011 shares personal data are contractually required to maintain appropriate data security standards and to use your data only for the specified purpose.

6. Cookies & Tracking Technologies

6.1 fb011 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze Platform usage.

Types of Cookies We Use

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics Cookies: Help us understand how players use fb011, which pages are most visited, and where improvements can be made. Data is aggregated and anonymized.
• Preference Cookies: Remember your language, display settings, and other personalization choices.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

6.2 You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the fb011 Platform.

7. Data Retention

7.1 fb011 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations.

7.2 In accordance with PAGCOR requirements and the AMLA, transaction records and KYC documentation are retained for a minimum of five (5) years following the closure of your account or the completion of the relevant transaction, whichever is later.

7.3 Where personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, fb011 will securely delete or anonymize such data.

8. Data Security

8.1 fb011 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction, including:

• SSL/TLS encryption for all data transmitted between your device and the fb011 Platform
• Encryption of sensitive data at rest, including financial information and identity documents
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing
• Multi-factor authentication for administrative access to systems containing personal data
• Incident response procedures to detect, report, and address data breaches promptly

8.2 While fb011 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that affects your rights and freedoms, fb011 will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.

9. Your Rights

9.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by fb011:

• Right to Be Informed: You have the right to know what personal data fb011 collects about you and how it is used.
• Right to Access: You may request a copy of the personal data fb011 holds about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request that fb011 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

9.2 To exercise any of the above rights, please contact our Data Protection Officer using the contact details provided in Section 14. fb011 will respond to all verified requests within thirty (30) days in accordance with the Data Privacy Act.

10. Children's Privacy

10.1 The fb011 Platform is strictly intended for individuals who are at least twenty-one (21) years of age. fb011 does not knowingly collect personal data from persons under the age of 21.

10.2 If fb011 becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data, and return any deposited funds to the verified payment source.

10.3 If you are a parent or guardian and believe that your child has provided personal information to fb011, please contact us immediately at the details provided in Section 14 so we can take appropriate action.

11. Third-Party Links

11.1 The fb011 Platform may contain references to third-party services such as payment providers. These third parties operate under their own privacy policies, and fb011 is not responsible for their data practices.

11.2 We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of fb011, particularly your chosen payment provider (e.g., GCash, PayMaya/Maya, or your bank).

12. International Data Transfers

12.1 fb011 primarily stores and processes your personal data within the Philippines. In certain circumstances, data may be transferred to or processed by service providers located outside the Philippines, such as cloud infrastructure or cybersecurity providers.

12.2 Where such transfers occur, fb011 ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those required under Philippine law.

12.3 By using the fb011 Platform, you consent to the transfer of your personal data as described in this section, subject always to the protections outlined in this Policy.

13. Changes to This Privacy Policy

13.1 fb011 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. The date of the most recent revision will always be displayed at the top of this page.

13.2 Where changes are material, fb011 will notify registered players via the email address associated with their account and/or by posting a prominent notice on the Platform prior to the changes taking effect.

13.3 Your continued use of the fb011 Platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the Platform and may request account closure.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the fb011 Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been adequately addressed by fb011.